Frequently Asked Questions
General
What is Radiant Prints ?
Radiant
Prints is a small, family-run Indian store offering practical, problem-solving
products across categories like pets, fitness, beauty, and home essentials.
Are your products available all over India ?
Yes,
we deliver to all parts of India, including remote and rural areas.
Are your products in stock?
We try to
keep all listed products in stock. If a product goes out of stock, we update
the website immediately.
How can I contact you for help or queries ?
You
can reach us via WhatsApp at 6372061655 or email us at radiantprints19@gmail.com.
Do you offer bulk discounts or custom orders ?
At the moment, we focus on individual orders. For bulk or special requests, please
contact us directly.
Shipping & Delivery
What are your shipping charges ?
We offer free shipping on all orders above ₹500. For orders below ₹500,
standard shipping charges apply at checkout.
Which courier partners do you use ?
We ship via major courier partners like Delhivery, Blue Dart, Ekart, and Xpressbees,
depending on your location.
How long does delivery take ?
Orders are usually delivered within 4–8 business days, depending on your
location.
Can I track my order ?
Yes, you’ll receive a tracking link on your WhatsApp/email once your order is
shipped.
Do you offer COD (Cash on Delivery) ?
We currently do not support COD. All orders must be prepaid.
Payment
What payment methods do you accept ?
We accept UPI, debit/credit cards, net banking, and most major digital wallets.
Is your payment gateway secure ?
Yes, we use Shopify’s secure payment gateway, ensuring your data is safe and
encrypted.
Can I pay using UPI apps like PhonePe or Google Pay ?
Absolutely! UPI is one of our most preferred payment methods.
Returns& Refunds
What is your return policy ?
We accept returns within 5 days of delivery if the product is unused and in
original condition. An unboxing video is mandatory for all return
requests.
Who bears the return shipping cost ?
Return shipping charges of ₹120 are to be borne by the customer.
When will I get my refund ?
Once we receive and inspect the returned product, refunds are processed within 3–5
working days to your original payment method.